To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.*
Emergency cases shall always receive top priority, which is why occasional appointment delay is experienced. Please realize that we make a sincere attempt to see each client on time.
Walk-ins are accepted, but those patients will be seen as we are able to work them into our booked schedule for the day. Therefore, walk-in patients are seen after patients with booked appointments.**
APPOINTMENTS ARE HIGHLY RECOMMENDED TO ALLOW SUFFICIENT TIME TO EXAMINE THE PATIENT, PREPARE A DIAGNOSIS AND APPLY NECESSARY TREATMENT AND/OR TAKE HOME INSTRUCTIONS.
Appointments also minimize your wait time in our lobby.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
For the safety of all animals in our care, we require that all vaccinations be up to date.
*We request all patients be seen by appointment so that the appropriate and necessary time can be spent examing and treating your pet. However, we do allow patients to be worked in to be seen by the doctor.
**A “walk-in” means that you and your pet will wait and we will work you into the schedule between patients who already have an appointment or have an emergency medical situation. The wait time for this service is typically 30 minutes to an hour, though it can be longer depending on the day. It is best to always call ahead to get the most efficient service.
Occasionally the doctor will offer a drop-off appointment. A “drop-off” means you could bring your pet at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off sometime in the morning or early afternoon so the doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she or one of his staff will give you a call to go over the diagnosis. We request that you then make arrangements to come into the office to be given your discharge instructions.
We require full payment at the time that services are rendered. For your convenience, we accept the following forms of payment:
- American Express
- Care Credit®
- Cash and Personal Checks
After a frustrating week of having a sick cat and no answers from other vets, this clinic was a saving grace. I now have a healthy girl again! Thank you Town & Country Vet!
3408 W. Loop 250 N
Midland, TX 79707
13528 W Hwy 80 East
Odessa, TX 79765
Monday – Friday:
8:30 am – 12:00 pm &
2:00pm – 6:00 pm
8:30 am – 12:00pm